Answers, before you ask.
Where's my package?
Enter your QB+ tracking number on the **Track** page. You will see every status from pre-alert to delivery. If the status is **Ready for Pickup**, bring a valid ID — no need to call first.
How do I get a QuickBox+ US address?
Create a free portal account. Your personal US address appears instantly on your dashboard. Use it at checkout on any US store, then **pre-alert** your package so we know it is coming.
What can't I ship?
Firearms, ammunition, hazardous chemicals, perishable food without approval, and counterfeit goods are prohibited. Lithium batteries must travel under carrier rules — ask us before ordering laptops in bulk.
How is dimensional weight calculated?
For air freight we bill the greater of actual weight and volumetric weight: **(L × W × H in inches) ÷ 139**. Our Rates calculator shows the math openly before you pay.
Do you clear customs for me?
Yes — our in-house licensed broker clears every shipment. Items under **US$100** are generally duty-free; above that we estimate duties up front with the Jamaica Customs calculator so there are no surprises.
How much does it cost to ship a barrel to Jamaica?
Sea barrels are priced per barrel/volume plus Kingston handling. Get an instant estimate on the **Rates** page or request a full quote with customs included — valid through end of day.
Which areas get same-day delivery?
**Kingston Metro** (Kingston, St. Andrew, Portmore) qualifies for same-day when packages are ready before noon. Major towns are next-day; islandwide is 1–2 days.
What are your hours?
We are open **8:00 AM – 7:00 PM, Monday to Saturday** — 3.5 hours later than the typical courier. Closed Sundays and public holidays.
Are you open on public holidays?
No — branches close on Jamaican public holidays. Holiday exceptions are listed on each branch card on the **Locations** page.
How do I pay?
Pay online in the portal (card or bank transfer), or in person by cash, card, or transfer. Packages move to **Ready for Pickup** once payment is verified.
How do I pre-alert a package?
Log in to the portal, open **Pre-Alerts**, and add the tracking number, store, and expected contents. It takes 30 seconds and prevents warehouse delays.
What if my package arrives damaged?
Report it within **48 hours** with photos. We open an investigation, file the carrier claim for you, and keep you updated by ticket. Optional shipping insurance is available at checkout in the portal.
How do I open a support ticket?
Use the **Contact** page form or log in to the portal. Website messages become official support tickets and we reply within **one business day**.
Do you charge storage fees?
You get generous free storage on every package. After the free window a small daily rate applies, with a reminder before billing starts. See the full policy on the **Rates** page.